How do I withdraw from my account?

To withdraw or send funds you need to follow the steps below:

  • Log in to your account;
  • Click the “Withdrawal” button on Dashboard page;
  • Select one of your wallets in the “From Account” field;
  • Enter amount to withdraw;
  • Select to “Crypto Wallet” or payment system;
  • Specify the cryptoaddress of the recipient in the “Enter Destination Account or Address” or enter corresponding recipient's details;
  • Follow the remaining instructions.

Is my personal information ever shared with third parties? What is RocaPay’s Privacy Policy?

Your privacy is important to RocaPay, so we are careful about how we share your information. We may share your information with RocaPay entities or businesses under contract with us to assist in our business operations. We may also share with law enforcement if required by subpoena or court order.

For more information on how we share your personal data, please review RocaPay’s Privacy Policy.

What are the fees for transactions within the platform?

Cryptocurrency transfers from your RocaPay wallet to any other RocaPay wallet are free of charge.

For all other transaction fees, please visit our Pricing page.

Do I need an account to use your services?

Yes. In order to use RocaPay, you must open an account. The process is standard: You will need to provide contact information as well as information about your business. All information must be complete, accurate and up-to-date. Changes should always be made in a timely manner.

RocaPay enforces rigorous Know Your Customer (KYC) and Anti-Money Laundering and Counter-Terrorist Financing (AML/CTF) screening policies, and may require additional information for the purpose of verifying your identity and assessing business risk. For more information on our AML/CTF policy, please click here.